FAQ

These questions were provided by Vervante, the publishing company providing services for JTP Production.

In an effort to ship orders as quickly as possible, your order may not be able to to be cancelled or modified once it is placed. If you need to update a shipping address, please contact us immediately at customerservice@vervante.com. Please note a package intercept fee will be assessed if you need to change a shipping address once the order has been submitted for processing. This only applies to orders shipped via UPS. We cannot intercept or re-route a packages shipped via USPS.

Yes, we accept return. We do not charge you for handling a return. You will receive an email when we receive a return. Returns should be sent to: Vervante Returns, 400 North Geneva Road, STE C, Lindon, UT 84042. You can also modify your packing slip to have returns sent back to your office. You can make this change in your account profile.

Yes, all domestic and international shipments include a tracking number.

Our shipping system will use the least expensive option for shipping you orders based on weight and ship to zip or postal code unless you indicate that the order should be shipped otherwise.

Most orders ship within 3-5 business days.

  • United States:
    • Media Mail can take 2-10 business days to arrive.
    • First Class Mail and Priority Mail can take 1-3 business days to arrive.
  • International
    • 1st Class and Priority Mail can take 2-6 weeks to arrive
    • Express Mail arrives within 3-5 business days

If a product or item arrives and is found to be defective, we are happy to ship a new one immediately. Just send us an email at customerservice@vervante.com that includes the order information, let us know what the problem was, and we’ll send a new one right away.

First, be sure that you have allowed enough time for delivery. For certain shipping methods such as Media Mail, it can take up to three weeks for a package to arrive. Next, please double-check the shipping address on your order receipt to ensure it is correct. Finally, if you selected a shipping method that included tracking, please check the tracking information thoroughly that was provided with your order. As of March 1, 2014, if packages are lost (or damaged) by the postal or shipping companies handling your order, we are unable to guarantee delivery and reshipping charges will apply if you choose to try again.

For packages shipped via UPS or USPS Priority Mail (domestic or international), we can file a claim for the damaged or lost package. Packages shipped via USPS Media Mail or USPS 1st Class Mail (domestic or international) are not eligible for a claim.

Claims must be filed with USPS within 15-60 days from the date of mailing.

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